Terms and Conditions for 3D Printing Services
Effective Date: 1st of January 2025
Last Updated: 28th of January 2025
Welcome to Projet Technology’s 3D Printing Services. These terms and conditions govern the use of our 3D printing and fabrication services. By placing an order or engaging our services, you agree to comply with and be bound by the following terms.
1. Definitions
1.1 “Client” refers to the individual or organization placing an order with Projet Technology.
1.2 “Projet Technology” refers to our company, its employees, and representatives.
1.3 “3D Printed Products” refers to the items produced using 3D printing technology as per the Client’s specifications.
2. Scope of Service
2.1 Projet Technology provides 3D printing, rapid prototyping, and related fabrication services based on designs and specifications provided by the Client.
2.2 Services may include cosmetic finishing, assembly, or additional post-processing upon agreement.
3. Orders
3.1 Submission of Designs
• Clients must provide print-ready 3D files in compatible formats (e.g., STP, STL, OBJ).
• Projet Technology reserves the right to reject files that are incomplete, flawed, or non-printable.
3.2 Quotation and Acceptance
• Upon receiving files, we will issue a formal quotation outlining costs, timelines, and terms.
• Work begins only after the Client provides written confirmation of the quotation.
3.3 Changes and Cancellations
• Changes to orders may incur additional charges.
• Orders can be cancelled prior to production but may be subject to a cancellation fee to cover material and administrative costs.
4. Pricing and Payment
4.1 All prices are stated in Malaysian Ringgit (MYR) and are exclusive of applicable taxes.
4.2 A deposit may be required for large-scale projects.
4.3 Full payment is required prior to shipping or delivery of the final product.
5. Production and Delivery
5.1 Lead Time
• Estimated lead times will be provided upon acceptance of the order. Delays caused by unforeseen circumstances will be communicated promptly.
5.2 Shipping
• Shipping fees are borne by the Client unless otherwise agreed. Projet Technology is not responsible for delays caused by courier services.
6. Client Responsibilities
6.1 Intellectual Property
• The Client warrants that they own or have the right to use all intellectual property associated with their designs.
• Projet Technology is not liable for any intellectual property disputes arising from the use of Client-submitted designs.
6.2 Design Accuracy
• The Client must ensure that their submitted designs meet the required specifications. Projet Technology is not responsible for errors resulting from inaccuracies in Client-provided files.
7. Quality and Warranty
7.1 Quality Standards
• While Projet Technology uses high-quality materials and technology, minor imperfections (e.g., layer lines or small surface irregularities) are inherent to 3D printing and not grounds for rejection.
7.2 Defects and Replacement
• Defective items caused by production errors will be repaired or replaced at no additional cost, provided defects are reported within 7 days of delivery.
7.3 Limitations
• Projet Technology does not guarantee fitness for a specific purpose unless expressly agreed in writing.
8. Liability
8.1 Projet Technology is not liable for damages resulting from the use or misuse of the product.
8.2 Under no circumstances shall Projet Technology’s liability exceed the cost of the services provided.
9. Confidentiality
9.1 Projet Technology will treat all Client designs and files as confidential and will not share, reproduce, or use them for purposes other than fulfilling the Client’s order.
10. Force Majeure
Projet Technology shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, such as natural disasters, power outages, or supply chain disruptions.
11. Governing Law
These terms and conditions are governed by the laws of Singapore.
12. Amendments
Projet Technology reserves the right to modify these terms and conditions at any time. Clients will be notified of significant changes.
By placing an order with Projet Technology, you acknowledge that you have read, understood, and agreed to these terms and conditions.
For inquiries or assistance, please contact us at [email protected].
