Frequently Asked Questions:
Get an instant quote through our online system or receive a personalized response from our customer service team within 24 hours. Our team is available from Monday to Saturday, 8:30 AM to 8:00 PM, ensuring prompt and efficient service.
The recommended file formats are STEP (.stp/.step) and STL (.stl). Therefore, if your file is in a different format, you are encourage to convert it to either STEP or STL for faster processing time.
Several factors need to be taken into consideration, such as your part size, height, complexity, and the printing technology used, as they will affect the printing time. At Projet, we take pride in our efficiency that can complete in 1 working day.
We accept payment via bank transfer or on line payment through STRIPE payment platform
For corporate orders, please contact directly to our sales team via e-mail at [email protected]. We are more than happy to be your long term contract service bureau.
We ship your 3D-printed parts worldwide directly from our facility Malaysia, using FedEx or DHL for fast and reliable delivery.
We uphold the highest standards of confidentiality and data protection. Your personal or company information and intellectual property are strictly safeguarded. Your trust is our priority, and we are committed to ensuring the utmost privacy and security.
We offer comprehensive design services. Share your ideas, concepts, and specifications with us, and together, we’ll bring them to reality.